Order Confirmation & Tracking
Instant confirmation
After successful payment, you will see an on-screen confirmation summary and receive an email with your order reference. Keep this reference safe as it is used for tracking and support.
- Confirmation includes an itemised list of products ordered.
- You will see your selected delivery option and estimated arrival window.
- We provide clear instructions for contacting support if you need to amend your order.
Real-time tracking
As soon as your order ships, we aim to provide tracking updates so you can monitor progress from our warehouse to your door.
- Tracking details are shared via email and may also be accessible through courier tools.
- Notifications keep you updated on dispatch and out-for-delivery milestones.
- Our support team can help if you are unable to access tracking information.